Every Account Is Reviewed
LifeSource USA offers wholesale accounts for licensed healthcare businesses and retail accounts for individual shoppers. Every new account is reviewed before ordering is enabled, which typically takes 1-2 business days.
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Overview
How LifeSource Works
- 1Create an account (wholesale for healthcare businesses, or retail).
- 2Our team reviews and approves every new account before ordering is enabled.
- 3Once approved, browse products, add them to your cart, and pay securely by card.
- 4Track your order status and shipment from your dashboard.
- 5Check What's New for the latest improvements to the site.
Wholesale vs. Retail Accounts
- 1Wholesale: for clinics, pharmacies, hospitals, and practices. Requires business details, a business address, Tax ID, NPI and DEA numbers.
- 2Retail: for individual shoppers at retail prices. Requires your contact details, a phone number, and a shipping address.
- 3Both account types are reviewed before you can place orders.
Creating Your Account
Wholesale Registration Requirements
- 1Wholesale accounts are for licensed healthcare businesses.
- 2You must be affiliated with a clinic, pharmacy, hospital, or medical practice.
- 3Have your business credentials ready: Tax ID, NPI Number, and DEA Number, plus your business address.
How to Register (Wholesale)
- 1Click "Register" in the top navigation.
- 2Fill in your business information: Company name, business type, and contact details.
- 3Enter your business address and healthcare credentials (Tax ID, NPI, DEA).
- 4Create a secure password.
- 5Check the box confirming you are a licensed healthcare professional.
- 6If you have a referral code from a sales rep, enter it in the "Referral Code" field.
- 7Click "Create Account" to submit your registration.
How to Register (Retail)
- 1Go to the retail sign-up page (/register/retail).
- 2Enter your name, email, phone, and a password.
- 3Enter your shipping address (required so your orders can ship without delay).
- 4Submit — your account will be reviewed before ordering is enabled.
Signing Up Through a Partner Page
- 1If a partner shared a link with you (e.g., /p/partner-name), you'll see their featured products and promo code.
- 2Accounts created from partner pages are also reviewed before ordering.
Account Approval Process
- 1After registering, your account status will be "Pending".
- 2Our team reviews your business credentials and verifies your healthcare license.
- 3This typically takes 1-2 business days.
- 4You'll receive an email notification when your account is approved.
- 5Once approved, you can log in and start placing orders.
Logging In
Accessing Your Account
- 1Click "Login" in the top navigation.
- 2Enter your registered email address.
- 3Enter your password.
- 4Click "Sign In" to access your account.
Forgot Your Password?
- 1On the login page, click "Forgot password".
- 2Enter your email address.
- 3Follow the link in the email to set a new password.
Account Status Messages
- 1If your account is pending, you'll see a yellow banner indicating approval is in progress.
- 2If rejected, you'll see a red banner with instructions to contact support.
- 3If suspended, contact customer service to resolve the issue.
- 4Approved accounts have full access to browsing and ordering.
Browsing Products
Finding Products
- 1Click "Products" in the navigation to browse our catalog.
- 2Use the search bar to find specific products by name.
- 3Filter by category using the dropdown menu.
- 4Sort products by name, price, or newest arrivals.
Product Categories
- 1Peptides: Research-grade peptides for clinical use.
- 2Research Compounds: High-purity pharmaceutical compounds.
- 3Professional Supplements: Pharmaceutical-grade supplements.
- 4Click any category to see only those products.
Viewing Product Details
- 1Click on any product to see full details.
- 2View the product description, specifications, and images.
- 3See pricing tiers for bulk ordering discounts.
- 4Check current stock availability.
- 5Note the minimum order quantity required.
Placing an Order
Adding Items to Cart
- 1On the product page, select the quantity you need.
- 2Quantity must meet the minimum order requirement.
- 3Click "Add to Cart" to add the item.
- 4A confirmation will appear, and your cart icon will update.
- 5Continue shopping or proceed to checkout.
Reviewing Your Cart
- 1Click the cart icon in the navigation to view your cart.
- 2Review all items, quantities, and pricing.
- 3Volume discounts are automatically applied based on quantity.
- 4Update quantities or remove items as needed.
- 5See your subtotal, estimated shipping, and tax.
- 6Click "Proceed to Checkout" when ready.
Volume Pricing
- 1Many products offer tiered pricing for bulk orders.
- 2The more you order, the lower the per-unit price.
- 3Pricing tiers are shown on each product page.
- 4Discounts are calculated automatically in your cart.
Promo Codes
Using a Promo Code
- 1At checkout, find the promo code box in the order summary.
- 2Type your code and apply it.
- 3The discount comes off your subtotal before tax and shipping.
- 4Codes can expire or have a usage limit — contact us if a code doesn't work.
Checkout Process
Step 1: Shipping Address
- 1Select a saved address or enter a new shipping address.
- 2Confirm your phone number (required). It is filled in from your account, and any change is saved to your account.
- 3All addresses are saved to your account for future orders.
- 4Ensure the address is complete and accurate for delivery.
Step 2: Payment Information
- 1Enter your credit card details.
- 2Provide the billing address if different from shipping.
- 3All payment information is securely processed.
Step 3: Review & Confirm
- 1Review your order summary including all items and totals.
- 2Verify shipping and billing addresses are correct.
- 3Click "Place Order" to complete your purchase.
- 4You'll receive an order confirmation with your order number.
Order Tracking
Viewing Your Orders
- 1Click your name in the navigation and select "Orders".
- 2Or go to Dashboard → "View Orders".
- 3See a list of all your past and current orders — your full history is kept.
- 4Long histories are split into pages; use Previous/Next at the bottom to see older orders.
- 5Filter by status: Pending, Processing, Shipped, Delivered.
Order Details
- 1Click any order to view full details.
- 2See all items ordered with quantities and pricing.
- 3View the shipping address and payment summary.
- 4Check the current status of your order.
Tracking Your Shipment
- 1Once shipped, tracking information appears on the order page.
- 2Click the tracking number to track with the carrier.
- 3Common carriers: UPS, FedEx, USPS, DHL.
- 4Contact us if your package shows delivered but wasn't received.
Order Statuses
- 1Pending: Order received, awaiting processing.
- 2Processing: Order is being prepared for shipment.
- 3Shipped: Order is on its way to you.
- 4Delivered: Order has been delivered.
Managing Your Profile
Updating Contact Information
- 1Click your name → "Profile" or Dashboard → "Profile".
- 2Update your name, email, or phone number.
- 3Update your business information as needed.
- 4Click "Save Changes" to update your profile.
Changing Your Password
- 1On the Profile page, scroll to "Change Password".
- 2Enter your current password.
- 3Enter and confirm your new password.
- 4Click "Update Password" to save.
Managing Addresses
Adding a New Address
- 1Go to Dashboard → "Addresses".
- 2Click "+ Add New Address".
- 3Fill in all address fields.
- 4Choose whether it's for shipping, billing, or both.
- 5Click "Save Address".
Setting a Default Address
- 1On the Addresses page, find the address you want as default.
- 2Click "Set as Default".
- 3This address will be pre-selected during checkout.
Editing or Deleting Addresses
- 1Click the edit or delete icon on any address.
- 2Make changes and save, or confirm deletion.
- 3Your default address cannot be deleted.
What's New
Staying Up to Date
- 1Click "What's New" in the site footer or on your dashboard.
- 2See new features, improvements, fixes, and announcements, newest first.
More Resources
Need Help?
If you have questions about your account, orders, or products, please contact us through ourContact Page or call during business hours.